Do you have a smart phone?
“…we give Wireless Carriers and Handset Manufacturers unprecedented insight into their customers’ mobile experience.”
‘Unprecedented’ is right!
It is understandable that any business would like to have a deep insight into their customers’ needs and desires in order to serve them better: satisfying customers is good for business.
However, customers also have a right to – and most have at least some expectation of – privacy.
The problem arises when customers are not even aware of the volume and detail of information about them that their mobile devices routinely report to their carriers: this lopsided information level makes any meaningful discussion about privacy vs data-mining virtually meaningless.
From the article:
“This [CIQ software] is given root like rights over the device, which means that it can do everything it pleases and you will have nothing to say about it.”
“…Because of all the metrics that could be obtained via the different triggers, that same network admin will not just know that you got a dropped call at 5 pm in California, but he/she will also know where in California you were located, what you were doing with your phone at that given time, how many times you accessed your apps until that time, and even what you have typed in your device (no, this last one is not an exaggeration, this thing can act as a key logger as well). Scared already? If not, here is a snippet of some…”
“…what kind of permissible purpose is out there that can allow a company to legally place a key logger on something and use it when you are not even getting service out of them?”
And, of course, we know no person or corporation would ever abuse any information they get access to!